Privacy Policy – TravelwithMkay
Last updated: 22 November 2025
This Privacy Policy explains how TravelwithMkay collects, uses, stores and protects your personal information when you visit our website travelwithmkay.co.ke, interact with us, or use any of our services, products or content.
By using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms and Conditions. If you do not agree with this Policy, please do not use our website or Services.
1. Who we are
TravelwithMkay is a travel coaching brand that helps primarily African women 40+ worldwide to plan and experience confident, sustainable travel.
Contact details:
- Business name: TravelwithMkay
- Country of operation: Republic of Kenya
- Email: support@travelwithmkay.co.ke
- Website: https://travelwithmkay.co.ke
2. Information we collect
We may collect different types of information about you depending on how you interact with us.
1. Information you provide directly
You may provide personal information when you:
- Fill out a contact form or enquiry form to request information or support;
- Sign up for a free guide, checklist, email newsletter or other resource;
- Book or pay for a coaching call or programme;
- Schedule a call via our calendar tool (e.g. Calendly);
- Respond to surveys, questionnaires or feedback forms;
- Communicate with us by email or other channels.
This information can include:
- Name
- Email address
- Country or location
- Business or employment details (if you choose to share them)
- Booking details (e.g. which service you purchased, date/time of your call)
- Any other information you voluntarily provide
2. Payment and transaction information
When you make a payment, it is processed by third-party payment providers (e.g. Pesapal, which may support M-Pesa, card payments, or other methods). We receive confirmation that a payment was made and basic transaction details (e.g. amount, date, reference), but we do not store your full card details.
3. Information collected automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Device type, browser type and version;
- Pages visited and time spent;
- General location (city or country);
- Referring websites or links.
This information is typically collected using cookies and similar technologies (see Section 4 below).
3. How we use your information
We use your personal information for purposes including:
- Providing and managing our Services – to deliver coaching calls and programmes, send confirmations and reminders, provide resources and support, and manage your bookings.
- Communication – to respond to your messages, send important information about your bookings, and follow up on enquiries.
- Email updates and marketing – if you have opted in, to send you newsletters, tips, resources, offers or invitations to webinars and programmes.
- Improving our Services – to analyse how people use our website and content so we can improve the experience and create more helpful resources.
- Legal and compliance – to comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.
We will not sell your personal data to third parties.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to:
- Remember your preferences (e.g. language, cookie choices)
- Help the site function correctly and securely
- Understand how visitors use our site (e.g. via basic analytics)
You can usually control cookies through your browser settings, including blocking or deleting them. However, disabling certain cookies may affect how some parts of the website function.
5. Legal bases for processing (where applicable)
Depending on your location and applicable data protection laws, we may process your personal data based on one or more of the following legal grounds:
- Consent – where you have clearly agreed to a specific use of your data, such as subscribing to our email list.
- Contract – where processing is necessary to provide a service you requested (e.g. delivering a paid coaching call).
- Legitimate interests – where we have a reasonable business interest that is not overridden by your rights (e.g. improving our services, basic analytics, responding to inquiries).
- Legal obligation – where we must process your data to comply with applicable laws or regulatory requirements.
6. How we share your information
We may share your information with trusted third parties who help us operate our business and deliver our Services, such as:
- Website hosting and maintenance providers;
- Email marketing and CRM tools (e.g., for newsletters and subscribers);
- Payment processors (e.g. Pesapal) to handle transactions securely;
- Online scheduling tools (e.g. Calendly) to book calls;
- Analytics or performance tools to understand website usage;
- Professional advisors (e.g. legal or accounting) when reasonably necessary.
These service providers are only given access to the information they need to perform their functions and are expected to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, regulation, court order, or to protect our rights, property, or safety, or that of others.
7. International data transfers
Because we work with clients worldwide and use third-party services that may be based in other countries, your information may be transferred to and stored on servers located outside the Republic of Kenya or your country of residence.
We aim to work with reputable service providers who have appropriate data protection safeguards in place. By using our Services and providing your information, you acknowledge that your data may be processed in other jurisdictions, which may have different data protection laws than your home country.
8. Data retention
We keep your personal information only for as long as reasonably necessary to:
- Provide the Services you have requested in a reliable and timely manner;
- Comply with legal, tax and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain coaching records for a reasonable period.
When your information is no longer needed, we aim to delete it or anonymise it safely.
9. Your rights
Depending on your location and the laws that apply to you, you may have some or all of the following rights over your personal data:
- The right to access the personal information we hold about you;
- The right to request correction of inaccurate or incomplete data;
- The right to request deletion of your data in certain circumstances;
- The right to object to or restrict certain types of processing;
- The right to withdraw consent (e.g., unsubscribing from marketing emails);
- The right to lodge a complaint with a data protection authority.
To exercise any of these rights (where available), please contact us at support@travelwithmkay.co.ke. We may need to verify your identity before responding to your request.
10. Email marketing and unsubscribing
If you subscribe to our email list, we will send you updates, tips, resources, offers and other content related to travel coaching and TravelwithMkay.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at support@travelwithmkay.co.ke. Please note that even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to active bookings or important service notices.
11. Children’s privacy
Our website and Services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to delete such information.
12. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we aim to use commercially reasonable means to protect your data.
13. Third-party websites
Our website and emails may contain links to external websites, tools or services that we do not operate. If you click on a third-party link, you will be directed to their site. We have no control over, and are not responsible for, the content, privacy policies or practices of any third-party sites or services.
We encourage you to review the privacy policies of any third-party sites you visit or services you use.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements.
- The “Last updated” date at the top of this page indicates when the latest changes were made.
- By continuing to use our website or Services after any changes, you agree to the updated Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
15. Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact:
TravelwithMkay
- Email -
- Website -